Returns & Refunds

Every Oumish order is carefully inspected and securely packaged before dispatch. Due to the personal and delicate nature of candles and fragrance products, we do not accept returns or exchanges after delivery.

Damaged, Defective or Incorrect Items

If your order arrives damaged, leaking, defective, or incorrect, please contact us within 24 hours of delivery and provide:

• Your order number
• Clear photographs or a video of the product
• Photographs of the original packaging
• A brief description of the issue

Once the claim has been reviewed and approved, Oumish will arrange a replacement at no additional delivery cost.

Items Not Eligible

We cannot accept claims for:

• Change of mind
• Personal fragrance preference
• Used, opened, burned, sprayed, or tested products
• Damage occurring after delivery
• Claims submitted more than 24 hours after delivery

Refunds

Oumish does not offer cash refunds. For an approved claim, we will provide a replacement, exchange, or store credit at our discretion.